QENAVIRO™ | Operated by Shanghai Qingjue Network Technology Co., Ltd. | Legal Representative: Xu Jumei
Business Address: J, 4th Floor, Building 2, No. 599 Wanzhen Road, Zhenxin New Village Street, Jiading District, Shanghai | Email: service@qenaviro.com
Tell us what you need
Our support team assists with questions about QENAVIRO™ products, order details, delivery updates, returns, and concerns about an item received. The most useful first message is a short description of the issue, together with the product name or order number where relevant. If an item is damaged, incomplete, or different from the listing, photographs of the item and its packaging can help us assess the matter.
Email: service@qenaviro.com
Telephone: 19392967290
Customer Service Hours: [Confirm operating days, hours, and time zone before publication]
What happens after you contact us
We process after-sales requests within 3 business days. We may ask a follow-up question if the original message does not contain enough information to identify the order or understand the problem. Processing a request is not necessarily the same as completing a carrier investigation or receiving a returned parcel; we will explain any further steps that apply.
For a return, please contact us before sending the item. We will provide instructions and the appropriate destination for that request. The company address shown above identifies our business and should not be used as a return destination unless our team specifically confirms it.
For privacy questions, write to the same email address and mark the subject line “Privacy Request.” Please do not send account passwords, identification documents, or other unnecessary sensitive information in an initial message.