QENAVIRO™ | Operated by Shanghai Qingjue Network Technology Co., Ltd. | Legal Representative: Xu Jumei
Business Address: J, 4th Floor, Building 2, No. 599 Wanzhen Road, Zhenxin New Village Street, Jiading District, Shanghai | Email: service@qenaviro.com
The store and its listings
These Terms of Service describe the relationship between customers and the business operating QENAVIRO™ when products are ordered through this website. Product pages provide the details for the particular items offered, including descriptions, images, and available variations. Please review the selected item and delivery details before submitting an order.
We aim to keep listings accurate. If a material listing error or availability problem is discovered after an order is submitted, we will contact the customer and explain the available next step. We may update a listing as products change, but an update should not be used to misrepresent an item already ordered.
Delivery, returns, and support
Our estimated transportation period is 3–7 days after dispatch. Delivery may vary for reasons explained in the Shipping Policy. A return may be requested within 30 days after delivery, subject to the process and applicable rights described in the Return Policy. Following approval of a refund, its expected arrival period is 7–10 business days.
Customers can contact service@qenaviro.com about an order or after-sales concern. We process after-sales requests within 3 business days. Further time may be needed when an issue depends on the arrival of a parcel, a carrier response, or additional information requested from the customer.
Fair application of these terms
We may take reasonable steps to address misuse of the ordering or support process, while considering the facts of each case. Nothing here removes rights or remedies that applicable law does not permit us to exclude. If part of these terms cannot be enforced, the remaining parts continue to apply to the extent legally possible.
Questions about these terms may be sent to service@qenaviro.com. The company identified at the top of this page is responsible for the store.